Your Privacy Is Our Responsibility
At 3mbw, your personal information is stored with the highest level of security. This policy explains what data we collect, why we collect it, and how we keep it safe.
Introduction & Scope
3mbw ("we", "us", or "the platform") is an online casino and betting service. This privacy policy ("policy") explains how we collect, use, disclose, and protect information about you when you use our website 3mbw.lat ("site") and its related services.
By registering an account or using our services on the site, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
What Information We Collect
We collect only the information necessary for the smooth operation of our services. The types of information are described in detail below:
Personal Identity Information
- Full name and date of birth
- Email address and contact details
- Identity document information (for age verification)
- Account username and password (encrypted)
Financial Information
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus and promotion usage information
Technical Information
- IP address and device identity
- Browser and operating system information
- Site access times and session logs
- Information collected through cookies and tracking technologies
Gaming Behaviour Information
- Betting history and preferred games
- Play style and session duration
- Win and loss records
- Responsible gaming limit information
Methods of Data Collection
3mbw collects information through various sources and methods:
- Directly provided: Information you give us through registration forms, the login process, and support requests.
- Automatic collection: When you visit the site, cookies, log files, and web beacons collect information automatically.
- Payment processing: When a transaction is completed through bKash, Nagad, Rocket, or Upay, relevant financial information is collected.
- Third-party verification: Additional information may be collected through trusted third parties for identity and age verification.
- Support channels: Information provided through live chat or email ([email protected]) contact.
Cookies Policy
3mbw uses cookies and similar technologies that improve your browsing experience and ensure the site functions properly. Through cookies, we:
- Maintain your login session
- Remember your preferences and settings
- Analyse site performance
- Detect fraudulent activity
You can control cookies at any time from your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.
Purpose of Data Use
We use the information we collect only for the following lawful purposes. We never misuse your information or sell it to third parties.
Service operation
Information is used to create and manage accounts, process transactions, distribute bonuses, and carry out the core functions of the platform.
Identity and age verification
3mbw is for users aged 21 and above only. Information is used to verify age and identity at the time of registration.
Security and fraud prevention
Information is used to protect accounts, identify suspicious activity, and prevent fraudulent transactions.
Customer support
Your information is used during live chat or email contact to provide fast and effective assistance.
Service improvement
Your usage patterns are analysed to improve the platform's functionality, design, and game variety.
Responsible Gaming
Your gaming behaviour is monitored to manage responsible gaming initiatives and provide support where needed.
Data Sharing & Disclosure
We do not sell, rent, or commercially provide your personal information to third parties. However, information may be shared in the following limited circumstances:
Service providers
The minimum necessary information is shared with game software providers, payment processors, and technology infrastructure suppliers for service operation. All such parties are bound by strict confidentiality agreements.
Legal obligations
Necessary information may be provided to relevant authorities in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.
Business transfers
In the event of a merger, acquisition, or other corporate restructuring, user information may be transferred to the relevant parties, though the terms of this policy will continue to apply.
With consent
Beyond the above, we will not share your personal information with any third party without your explicit consent.
Data Protection Measures
3mbw uses the most up-to-date security technology to protect your information. Our security measures are arranged across three layers: technical, administrative, and physical.
Technical protection
SSL/TLS encryption, encrypted password storage, firewalls, and intrusion detection systems.
Administrative protection
Strict access controls, staff privacy training, and regular security audits.
Data storage
Information stored on secure servers, regular backups, and multi-layer authentication to prevent unauthorised access.
Please note — no method of transmitting information over the internet is 100% secure. We make every effort to ensure the highest level of protection, but we cannot guarantee complete security.
Data Retention & Deletion
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required to meet legal obligations.
- Active accounts: Information is retained for the entire duration the account is active and for the required legal period after it is closed.
- Financial transaction data: Retained for the period required under financial regulations and tax laws.
- Inactive accounts: Information for accounts that have been unused for an extended period follows a deletion process after a set time.
- Deletion requests: We endeavour to fulfil requests to delete information that falls outside legal obligations within a reasonable timeframe.
Your Rights & Choices
3mbw respects your control over your personal information. You have the following rights:
Right of access
You have the right to know what information we hold about you and to receive a copy of it.
Right to rectification
If any information we hold about you is incorrect, you may request that it be corrected or updated.
Right to deletion
In certain circumstances, subject to legal obligations, you may request that your information be deleted.
Right to object to processing
You have the right to object to the processing of your information for specific purposes.
Data portability
You have the right to receive the information you have provided in an accessible format and to transfer it elsewhere.
Contact us
To exercise any of the above rights, contact us directly at: [email protected]
Privacy Protection for Minors
3mbw strictly does not provide services to minors (those under 21 years of age). Age is verified during our registration process and we do not knowingly collect personal information from any minor.
If we become aware that a minor has provided us with personal information, we will immediately delete that information and close the relevant account. If you believe a minor has opened an account on our platform, please notify us at [email protected].
Third-Party Links & Sites
Our site may reference some third-party websites for relevant content. These sites have their own privacy policies and 3mbw is not responsible for them.
We advise you to read the privacy policy of any third-party site before visiting it. We have no control over the operations or privacy practices of any site outside our own.
Policy Changes & Updates
3mbw may update this privacy policy from time to time. If significant changes are made, we will post a notice on the site and the date of the latest update will be shown at the top of the page.
Your continued use of the site after any changes will be considered your acceptance of the new policy. We recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
Live Chat
Get instant support via 24/7 live chat from any page on the site. Support is available in both Bengali and English.
For any privacy-related requests or complaints, email us at: [email protected]
We endeavour to resolve all privacy-related requests within a reasonable timeframe. To learn more, visit our FAQ page or read about us.